Returns

Lotus Return Policy

If you are not fully satisfied with your Lotus order, you may return your product(s) free of charge within 60 days your product(s) within 60 days of purchase for a full refund to the original form of payment. Products must be returned in their original packaging.

Return Conditions:

• Free returns must be initiated within 60 days of the original purchase date.


• Items must include all original packaging and accessories.

• Products must be in their original, working condition (as determined by the sole discretion of Lotus).


• A valid proof of purchase from lotuscooking.com is required.

How to Initiate a Return:

To start a return, please contact Lotus Customer Service through one of the following methods:

• Email – customercare@lotuscooking.com

• Phone – 1-888-568-8761


• Chat – on lotuscooking.com 

Important Notes:

• Refunds are available only for purchases made directly through lotuscooking.com.


• For returns on products purchased from authorized third-party retailers, please contact the retailer directly. Lotus is not responsible for third-party return decisions.